To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, a Groove Music Pass, EA Access, or The Elder Scrolls Online, you can do so online or on your console.
Note the following before you cancel your Xbox subscription:
For more info, see one of the following pages:
You can cancel your Xbox subscription either immediately or by stopping automatic renewal.
If you cancel your Xbox subscription immediately, you’ll also lose access to the subscription service at the same time. If you stop automatically renewing your subscription, you can continue to use the subscription service until it expires.
For more info, refer to one of the following pages:
If you're having problems canceling your Xbox subscription, review the following info before contacting Xbox Support:
I already canceled my Xbox subscription, but I was still charged for it.
If you were charged after you canceled your Xbox subscription, this likely indicates you had a pending balance for the current subscription time when you turned off auto renewal. If you canceled the subscription, you won't be charged again.
I don't see any option to cancel my Xbox subscription when I sign in.
If you sign in to your Microsoft account and see an option to Renew but not to Cancel, you've already turned off auto renewal and won't receive additional charges.
I don't see any Xbox subscriptions when I sign in, but I still have a charge for an Xbox subscription.
If you don't see any subscriptions listed when you sign in to your account, make sure that you're signed in to the correct Microsoft account. If you're not sure what Microsoft account you're using for your Xbox subscription, use the Lost Account Solution or the Lost Password Solution.
I'm paying for another person's subscription.
If you're paying for another person's Xbox subscription, you can't cancel the subscription. The owner of the Microsoft account must follow the steps in the Cancel your Xbox subscription online section found on this page to cancel their Xbox subscription.
Thanks for your feedback!
Provide feedback for this topic